Terms and Conditions

1. KRAFTON may provide Codes to allow customers to redeem and use skins, including costume skins, weapon skins, and other in-game contents (Collectively, “Contents”) either as free of charge or as paid Contents through approved affiliate companies or directly from KRAFTON. “Free Code” means KRAFTON grant customers Codes without any charge, which are used for promotional and marketing purposes. If customers obtain Codes after participating an event and/or a tournament, we still consider these Codes as Free Codes.
2. KRAFTON may provide Codes to allow customers to redeem and use skins, including costume skins, weapon skins, and other in-game contents either as free of charge or as paid Contents.
3. Customers can receive Contents after redeeming Codes on from their own personal accounts. It is strictly prohibited to sell and transfer these Codes under any circumstances.
4. A single Code can only be used once, and after customers use/redeem their Codes, they cannot reuse, return, or refund the Codes.
5. Paid Codes have an expiration date of 5 years after they have been issued, and customers cannot redeem Codes if the Codes are expired. However, if the Codes expire within 5 years from the issuing date, customers can ask KRAFTON to extend the validity up to 5 years from the issuing date. Customers cannot extend expiration date of Free Codes under any circumstances.
6. KRAFTON will not be liable for any damage incurred to the customer or to third parties if they have acquired Codes through personal sales or, trades, and end of expiration date.
7. Codes purchased through an approved affiliate company are subject to the terms and conditions set by the affiliate company and any Code related matters (including customer inquiries, refund requests etc.) will be handled by the affiliate company which the purchase was conducted with.